Tag Archives: hospitals

Reducing Emergency Room queue time using telemedicine

An article in the Wall Street Journal (March 27, 2017) titled “Can Tech Speed up Emergency Room Care?” describes the increased use of remote care by emergency room doctors at New-York Presbyterian/Weill Cornell Medicine.  The Express care program offers emergency … Continue reading

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Will rethinking operations improve hospital outcomes?

An article in the New York Times (February 2, 2016) titled “Hospitals Focus on Doing No Harm”, describes the dramatic impact of operational changes on outcomes, with an eye to reducing the 75,000 preventable deaths nationwide. Orlando Health reports reducing … Continue reading

Posted in Collaboration, consumer, Cost, hospital, logistics, Service Operations, Uncategorized | Tagged , , , , , , , , | 23 Comments

Does the hospital penalty for “excessive” re-admits improve service quality ?

An article in the Wall Street Journal (May 5, 2013) discusses the impact of the Affordable Care Act’s penalties for hospitals with excessive re-admits within 30 days, set at 1% in 2013 and going up to 3% in 2015. But … Continue reading

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Are readmission rates a good measure of hospital quality?

An article in the New York Times (March 30, 2013) describes the impact of Medicare penalties based on patient admission rates, claiming that such schemes have resulted in decreased rates, from 19% to 17.8% in one year. But others claim … Continue reading

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Hospital payments linked to patient satisfaction scores a good idea ?

An article in the Wall Street Journal (October 15,2012) describes a plan to hold back $1 billion in reimbursements that will be distributed based on patient satifaction survey scores. The scores measure whether patients were treated with courtesy, whether they … Continue reading

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Can coordination of health care save 30 % of costs ?

An article in the New York Times (May 23, 2012) describes an effort by UCLA’s Health System to save 30% of costs by coordinating the hospital, patient, doctors and health insurers. These reductions will come from decreasing the number of … Continue reading

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Measuring Hospital compliance with routines

A New York Times article (Sept 14, 2011) summarizes a report (http://www.documentcloud.org/documents/249296-joint-commission-report-on-quality-and-safety.html) that measures compliance to established protocols to treat diseases like heart attack and pneumonia.  The interesting outcome is that several reputed large hospitals did not make the list … Continue reading

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