Tag Archives: click and collect

Adjusting distribution centers for omnichannel success at the retailer John Lewis

An article in CSCMP’s Supply Chain Quarterly (Quarter 2, 2014) titled “A Supply Chain Redesign for Omnichannel success” describes changes to the distribution center at the retailer John Lewis to ensure omnichannel success – a 7.2% sales increase in the … Continue reading

Posted in Collaboration, consumer, Cost, Ecommerce, productivity, Supply Chain Issues | Tagged , , , | Leave a comment

The “click and collect” grocery model in the UK

An article in the Financial Times (April 21, 2014) titled “WalMart’s English Experiment”, describes “click and collect”, an approach where WalMart owned Asda’s customers in the UK order their grocery online, it is delivered to temperature controlled lockers close to … Continue reading

Posted in Ecommerce, Global Contexts, Service Operations, Supply Chain Issues | Tagged , , , , , , , , , | 2 Comments