Category Archives: Uncategorized

Reducing Emergency Room queue time using telemedicine

An article in the Wall Street Journal (March 27, 2017) titled “Can Tech Speed up Emergency Room Care?” describes the increased use of remote care by emergency room doctors at New-York Presbyterian/Weill Cornell Medicine.  The Express care program offers emergency … Continue reading

Posted in Capacity, consumer, Cost, productivity, queue, technology, Uncategorized | Tagged , , , | Leave a comment

Bird flu and global poultry supply chain impact

An article in the Wall Street Journal (March 22, 2017) titled “Bird-Flu Outbreak Brings Pain for Poultry Producers in Asia”, describes the emerging cases of H7N9 bird flu in China, with over 140 human deaths in China this year alone, … Continue reading

Posted in Capacity, chicken, competitiveness, consumer, Cost, disruption, Global Contexts, Supply Chain Issues, Uncategorized | Tagged , , , , | Leave a comment

Smartphone ordering and long lines at Starbucks

An article in CNN Money (http://money.cnn.com/2017/01/27/investing/starbucks-long-lines-mobile-ordering-earnings/index.html) describes customer adoption of the Starbucks app to order and pay, but the consequent long wait to get their drinks.  The company expects over 30% of the orders at stores to move to mobile … Continue reading

Posted in Capacity, Ecommerce, fairness, Operations Management, ordering, queue, Service Operations, Starbucks, technology, Uncategorized | Leave a comment

Amazon’s patent for flying warehouses and delivery drones

An article in techcrunch.com (https://techcrunch.com/2016/12/28/amazon-patents-show-flying-warehouses-that-send-delivery-drones-to-your-door/) describes a patent filed by Amazon that describes a floating warehouse that can deliver product to customers via drones. By parking the warehouse close to large gatherings (such as sporting events) the patent claims quickly … Continue reading

Posted in delivery, Ecommerce, logistics, Operations Management, ordering, Supply Chain Issues, technology, Uncategorized | Leave a comment

Sensors in grocery stores and customer benefit

An article in the Wall Street Journal (January 20,2017) titled “Kroger tests sensors, analytics in interactive grocery shelves” describes Kroger, the US grocery chain, deploying sensors that detect mobile devices and, through LCD screens on aisles, interact with customers’ shopping … Continue reading

Posted in consumer, Cost, Ecommerce, logistics, loyalty, Operations Management, product, technology, Uncategorized | Leave a comment

What innovation lessons can one learn from LEGO ?

The book “Brick by Brick:How LEGO rewrote the rules of innovation and conquered the global toy industry”  by David Robertson describes the rebirth of LEGO and strategic choices made along the way. The book lists ideas such as a) linking … Continue reading

Posted in Collaboration, competitiveness, consumer, Cost, disruption, Innovation, logistics, Operations Management, Uncategorized | Leave a comment

Do surging ecommerce orders portend lower ontime Christmas deliveries by UPS and FedEx

An article in the Wall Street Journal (December 13, 2016) titled “UPS, FedEx Struggle to Keep Up with Surge in Holiday Orders” describes the increase in ecommerce orders from 18% last year to 25% this year and a reduction in … Continue reading

Posted in Capacity, competitiveness, consumer, Cost, delivery, Ecommerce, Supply Chain Issues, Uncategorized | Tagged , , , | Leave a comment