Category Archives: Service Operations

Smartphone ordering and long lines at Starbucks

An article in CNN Money (http://money.cnn.com/2017/01/27/investing/starbucks-long-lines-mobile-ordering-earnings/index.html) describes customer adoption of the Starbucks app to order and pay, but the consequent long wait to get their drinks. ¬†The company expects over 30% of the orders at stores to move to mobile … Continue reading

Posted in Capacity, Ecommerce, fairness, Operations Management, ordering, queue, Service Operations, Starbucks, technology, Uncategorized | Leave a comment

The supply chain impact of India’s cash crunch

An article in the New York Times (December 13, 2016) titled “India Hobbles a Cash Crisis, and Electronic Payments Boom”, describes the shortage of the new currency bills in India following its demonetization of 500 and 1000 rupee notes (which … Continue reading

Posted in consumer, Cost, disruption, retailers, Service Operations, technology, Uncategorized | Tagged , , , , | Leave a comment

Amazon’s cashierless grocery store plans

An article in Business Insider (December 6,2016) titled “Amazon’s new grocery store highlights a huge hole in Donald Trump’s promise on jobs” describes plans by Amazon to open thousands of stores where customers can check into the store with their … Continue reading

Posted in competitiveness, consumer, Cost, disruption, logistics, Operations Management, retailers, Service Operations, technology | Tagged , , | 1 Comment

The Danish “hygge” fashion trend in Britain

An article in the Guardian (November 22, 2016) titled “The hygge conspiracy” describes the marketing of the Danish concept of “hygge”, which implies cosiness, as a fashion trend. Cashmere cardigans, sewing patterns, wallpaper etc are all linked to this concept … Continue reading

Posted in consumer, Global Contexts, labeling, product, Service Operations | Tagged , , , | Leave a comment

Will Sweden’s proposed tax breaks for repair and reuse of products improve outcomes ?

An article in the Guardian (September 19, 2016) titled “Waste not, want not: Sweden to give tax breaks for repairs” describes a plan to cut value added tax for repairs of bicycles, clothes and shoes¬†from 25% to 12 % and … Continue reading

Posted in consumer, Global Contexts, Operations Management, ordering, Service Operations, Sustainability, Uncategorized | Tagged , | Leave a comment

Will distributed satellite facilities and automation maintain holiday hiring as volumes grow at FedEx and UPS ?

An article in the Wall Street Journal (Sept 30, 2016) titled “FedEx, UPS Gear Up for Holiday Season With More Sorting Hubs, Technology” describes moves by FedEx and UPS to create satellite facilities and mobile delivery centers respectively, and increase … Continue reading

Posted in consumer, Cost, delivery, Ecommerce, logistics, Operations Management, ordering, Prices, Service Operations, Supply Chain Issues, technology, Uncategorized | Leave a comment

Will water to boost engine performance be adopted by consumers ?

An article in the New York Times (September 29, 2016) titled “How do you make turbo engines more efficient, Just Add Water”, describes a technology by Bosch that sprays water on cylinders to cool combustion temperatures and increase engine efficiency … Continue reading

Posted in Capacity, consumer, Cost, logistics, manufacturer, Service Operations, Uncategorized | Tagged , | Leave a comment