Category Archives: retailers

Amazon’s physical store and its link to web data

A news report on NPR (http://www.npr.org/2017/08/15/540076527/be-more-than-a-bookstore-a-brick-and-mortar-shop-s-key-to-success)describes an Amazon store in New York City that sells books but uses data captured on the webstore to suggest related books, offer Amazon prime discounts etc. The physical store thus serves as an extension … Continue reading

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WalMart tests blockchain technology to track food and enable targeted recalls

An article in Bloomberg Technology (November 18, 2016) titled “Wal-Mart Tackles Food Safety With Trial of Blockchain” describes tests of a packaged produce item in the USA and pork in China using blockchain technology to track the supply chain across … Continue reading

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The supply chain impact of India’s cash crunch

An article in the New York Times (December 13, 2016) titled “India Hobbles a Cash Crisis, and Electronic Payments Boom”, describes the shortage of the new currency bills in India following its demonetization of 500 and 1000 rupee notes (which … Continue reading

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Amazon’s cashierless grocery store plans

An article in Business Insider (December 6,2016) titled “Amazon’s new grocery store highlights a huge hole in Donald Trump’s promise on jobs” describes plans by Amazon to open thousands of stores where customers can check into the store with their … Continue reading

Posted in competitiveness, consumer, Cost, disruption, logistics, Operations Management, retailers, Service Operations, technology | Tagged , , | 1 Comment

Choosing queues to minimize wait time

An article in the New York Times (September 7,2016) titled “How to pick the Fastest Line at the Supermarket” describes how choosing a line with one person with 100 items may be faster than a line with four people with … Continue reading

Posted in Capacity, Operations Management, productivity, retailers, Service Operations, Uncategorized | Tagged , , , , | 1 Comment

Brick and mortar stores using ecommerce tricks

An article in the Wall Street Journal (August 12, 2015) titled “Web retailers Teach In-store Tricks” describes Macy’s display of one item each of swimsuits, with shoppers using an app to get their size to try on. Freeing up the … Continue reading

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Will Roadie provide an alternative cost effective delivery model ?

An article in the Wall Street Journal titled “Technology Bubble? Ask Waffle House” (February 24, 2015, http://www.wsj.com/articles/technology-bubble-ask-waffle-house-1424754062?cb=logged0.0031108735129237175) describes an alliance between Roadie (a technology startup) and Waffle House (a 24 hour restaurant). Under the agreement, Waffle House’s 1750 stores will … Continue reading

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