Category Archives: Operations Management

Agristats and possible chicken supply coordination

An article in Bloombergbusinessweek (February 15,2017) titled “Is the Chicken Industry Rigged” describes the increasing profits for chicken manufacturers and a lawsuit about possible coordination. The industry participants subscribe to an information sharing service, Agristats, owned by Eli Lilly, that … Continue reading

Posted in Capacity, Collaboration, competitiveness, consumer, Cost, Liability, Operations Management, ordering, productivity | Tagged , , , , | Leave a comment

Smartphone ordering and long lines at Starbucks

An article in CNN Money (http://money.cnn.com/2017/01/27/investing/starbucks-long-lines-mobile-ordering-earnings/index.html) describes customer adoption of the Starbucks app to order and pay, but the consequent long wait to get their drinks.  The company expects over 30% of the orders at stores to move to mobile … Continue reading

Posted in Capacity, Ecommerce, fairness, Operations Management, ordering, queue, Service Operations, Starbucks, technology, Uncategorized | Leave a comment

The costs and benefits of drop shipping to customers

An article in the Wall Street Journal (January 26, 2017) titled “Drop Shipping set to go mainstream as more retailers get on board” describes retailers use of shipping directly from suppliers to customers as a way to increase variety offered … Continue reading

Posted in Collaboration, consumer, Cost, delivery, Ecommerce, Operations Management, ordering, supplier, Supply Chain Issues | Leave a comment

Amazon’s patent for flying warehouses and delivery drones

An article in techcrunch.com (https://techcrunch.com/2016/12/28/amazon-patents-show-flying-warehouses-that-send-delivery-drones-to-your-door/) describes a patent filed by Amazon that describes a floating warehouse that can deliver product to customers via drones. By parking the warehouse close to large gatherings (such as sporting events) the patent claims quickly … Continue reading

Posted in delivery, Ecommerce, logistics, Operations Management, ordering, Supply Chain Issues, technology, Uncategorized | Leave a comment

Sensors in grocery stores and customer benefit

An article in the Wall Street Journal (January 20,2017) titled “Kroger tests sensors, analytics in interactive grocery shelves” describes Kroger, the US grocery chain, deploying sensors that detect mobile devices and, through LCD screens on aisles, interact with customers’ shopping … Continue reading

Posted in consumer, Cost, Ecommerce, logistics, loyalty, Operations Management, product, technology, Uncategorized | Leave a comment

What innovation lessons can one learn from LEGO ?

The book “Brick by Brick:How LEGO rewrote the rules of innovation and conquered the global toy industry”  by David Robertson describes the rebirth of LEGO and strategic choices made along the way. The book lists ideas such as a) linking … Continue reading

Posted in Collaboration, competitiveness, consumer, Cost, disruption, Innovation, logistics, Operations Management, Uncategorized | Leave a comment

Will floating warehouses and drone delivery enable Amazon to deliver in minutes?

An article in CNN.com titled “Amazon patent hints at floating warehouses in the sky”  (December 29, 2016) describes a plan to carry anticipated inventory in a blimp located close to customers, with drone delivery in minutes to a customer.  Example … Continue reading

Posted in Capacity, competitiveness, consumer, Cost, delivery, logistics, Operations Management, ordering, Supply Chain Issues, technology | Leave a comment