The productivity benefit of tiny wireless in TSA queues

An article in the Wall Street Journal (August 16, 2016) titled “How Tiny Wireless Tech Makes Workers More Productive” describes use of wireless tracking in a test in Atlanta to speed up security screening by Transportation Security Administration (TSA). Passengers place their articles in a bin with a transponder, then go to a separate line to be screened. After completing screening, they pick up their items from a bin identified using the transponder. The article claims that separating the passenger from their bin reduces queue bottlenecks and decreases the queue length by 30%. Do these results suggest a mechanism by which real time tracking can increase productivity by decreasing queue bottlenecks ? Does the separation of customers from their bags create other service issues, such as the need to have customers monitor baggage examination ? Might there be other service architectures that deliver the same productivity without the technology?

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About aviyer2010

Professor
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