Volvo’s concept of “Roam Delivery” that deliveries online orders to your parked car

An article in BloombergBusinessweek (February 27, 2014) titled “Volvo wants your parked car to accept deliveries”, describes a system that would permit a one time key option to open parked cars to deliver packages to Volvos. Online shoppers would place orders and confirm access to the delivery company and deliveries would require confirmation with Volvo’s OnCall system. The report suggests that the system would be suitable for lower value services such as dry cleaning or food in safe cities. Will the flexibility to deliver to the car location make online courier deliveries efficient ? How will this technology cover cars by other manufacturers ? Will the risks of such access outweigh the customer service benefit ?

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About aviyer2010

Professor
This entry was posted in Global Contexts, Service Operations, Supply Chain Issues and tagged , , , , , , . Bookmark the permalink.

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