“Right to repair” pits independent mechanics against auto manufacturers

A Wall Street Journal article (February 10,2011, B6) describes auto manufacturers programming their cars so that when parts are repaired, the software has to be “initialized” – these codes are only available at dealers.  The impact is to require customers to go to dealers rather than independent mechanics for repairs.  Auto manufacturers claim that they are reluctant to provide access to the software to prevent their designs from being used by generic parts makers.  Lawmakers in the Senate and House have been unsuccessful in pushing through “Right to Repair” laws demanding that auto manufacturers share codes. The question for all supply chain is: Is it the customers right to get repairs done anywhere ? Should auto (or other) manufacturers be required to offer codes to all repair personnel ? Does the auto manufacturer have the right to design products so as to protect aftermarket parts ?

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About aviyer2010

Professor
This entry was posted in Operations Management, Service Operations, Supply Chain Issues and tagged , , , , . Bookmark the permalink.

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